Support Center

📧 Contact Us

We're here to help! For any questions, issues, or feedback, please reach out to us:

❓ Frequently Asked Questions

Before contacting support, check if your question is answered in our comprehensive FAQ page. We cover topics including:

• How GET AI PORTRAIT works
• Pricing and subscriptions
• Privacy and data security (GDPR compliance)
• AI technology and transparency
• Portrait quality and processing times
• Commercial usage rights
• Device compatibility
• And much more!

🔧 Common Issues & Quick Fixes

How do I restore my purchases?

Open the app → Settings → Restore Purchases. Your premium access will be restored automatically if you've purchased a subscription or portrait pack through the same Apple ID.

Why is my portrait generation taking so long?

AI portrait generation typically takes under 60 seconds. During peak times, it may take up to 2 minutes. If it takes longer:

• Check your internet connection
• Ensure you have a stable Wi-Fi or cellular connection
• Try closing and reopening the app
• Check the Pending Jobs screen for status updates

How do I cancel my subscription?

Subscriptions are managed through the App Store:

1. Open iOS Settings
2. Tap your name at the top
3. Select "Subscriptions"
4. Find GET AI PORTRAIT
5. Tap "Cancel Subscription"

You'll continue to have access until the end of your paid period. See our Refund Policy for details.

Can I use the portraits commercially?

Yes! Premium users have full ownership of generated portraits and may use them for:

• Social media profiles (Instagram, TikTok, LinkedIn)
• Dating apps (Tinder, Bumble, Hinge)
• Business cards and marketing materials
• Professional headshots
• Website and portfolio
• Any personal or commercial purpose

Please review our Terms of Service for complete details.

What photo formats are supported?

We support all standard iOS photo formats:

• JPEG (.jpg, .jpeg)
• PNG (.png)
• HEIC (Apple's native format)

Tips for best results:

• Use well-lit, front-facing selfies
• Ensure face is clearly visible
• Upload 5-10 photos with variety
• Avoid blurry or low-resolution images

How do I delete my account and data?

You have full control over your data:

1. Open the app
2. Go to Settings
3. Scroll to "Privacy & Data"
4. Tap "Delete All Data"

Or email us at privacy@dreif-ai.com with your request. See our Data Deletion page for detailed instructions.

🛠️ Troubleshooting

App Crashes or Freezes

• Force quit the app (swipe up from bottom and swipe up on app)
• Restart the app
• Check for app updates in the App Store
• Ensure you have at least 500MB free storage
• Restart your device if issues persist
• Uninstall and reinstall the app (your data syncs via CloudKit)

Portrait Quality Issues

• Use high-quality, well-lit photos (natural lighting preferred)
• Ensure face is clearly visible and front-facing
• Avoid blurry, pixelated, or low-resolution images
• Try uploading different photos with variety
• Check that faces are detected correctly (green checkmark)
• Experiment with different styles for your face type

Payment & Subscription Issues

• Verify your payment method in App Store settings
• Check for any payment restrictions on your Apple ID
• Try restoring purchases in app settings
• Ensure you're signed in with the correct Apple ID
• Contact us if charges appear incorrect
• Request refunds through reportaproblem.apple.com

CloudKit Sync Issues

• Ensure you're signed in with iCloud (Settings → Apple ID)
• Check that iCloud Drive is enabled
• Verify stable internet connection
• Allow GET AI PORTRAIT to access iCloud in iOS Settings
• Sync may take a few minutes for large galleries

Face Detection Not Working

• Ensure face is clearly visible and not obscured
• Use front-facing photos (not profile or side angles)
• Check lighting (avoid shadows or extreme backlighting)
• Remove sunglasses, masks, or obstructions
• Try a different photo if detection fails repeatedly

💡 Feature Requests & Feedback

We love hearing from our users! Your feedback shapes the future of GET AI PORTRAIT.

Have a suggestion?

• New portrait styles you'd like to see
• Feature improvements or additions
• UI/UX enhancements
• Performance optimizations
• Integration requests (social media, etc.)

Send your ideas to support@dreif-ai.com with "Feature Request" in the subject line. Popular requests are prioritized for development!

🔒 Privacy & Data

For privacy-related inquiries, please see our Privacy Policy or contact our Data Protection Officer at privacy@dreif-ai.com.

Key Privacy Points:

• Face detection for artistic transformation only (NOT facial recognition)
• Biometric data deleted immediately after portrait generation
• Photos deleted from servers within 24 hours
• GDPR & EU AI Act compliant
• No facial recognition profiles or databases
• You control all data through app settings

Related Resources:

• Privacy Policy - How we protect your data
• GDPR Rights - Your data protection rights
• Data Deletion - How to delete your data
• AI Disclosure - How our AI technology works

📚 Additional Resources

🏢 Legal Information